– Fiber internet, the best connection – Daily cleaning – Toiletries – Hair dryer – 2 Bose speakers – Outdoor grill – Outdoor seating – Outdoor shower (exclusive for master bedroom) – 2 on-site parking spaces – Safe box in each room – Fully equipped kitchen – Smart TV – Strong water pressure – Air conditioning and hot water – Full lines and bath & beach towels included – Concierge available 24/7 during your stay
Guest Access
Once your villa reservation is confirmed, you will be assigned to a personalized villa concierge – one best suited to handle your unique needs and guide you seamlessly through your exceptional villa experience. Our concierge representatives partnered with local support provides guests with a direct point-of-contact to help with local recommendations, services and any issues that may arise, quickly and competently. This local support representative acts as an extension of our team’s efforts to provide the utmost service possible, covering the complete menu of guests needs during their stay with us.
Interaction
Our concierge team will create a group chat prior to your arrival in order to coordinate any special requests Please remember we are not a hotel and therefore there is no reception neither someone in the property. We will always ask for your estimated time of arrival so we can coordinate your welcoming in person and provide all the information you might need. We are available by text message and are always just a call or text away from 9am to 10pm. In case of emergency you can call us anytime! ————————————————————————————- Need assistance on making this the perfect vacation you deserve? Our concierge team is always available to help you with things like: – In house yoga and massages – Tours, yachts – Scooter, bikes or ATV rental – Private driver, airport shuttle – Decoration, cakes – Pre-stock the villa and special requests *Fees may apply. Let us take care of the details and logistics so that you can relax and enjoy our little piece of paradise.
Other things to note
This villa aims to provide our guests with all the best facets of a resort vacation in a much more intimate, private and personally tailored way. The finishing touch in this regard is the dedicated personal staff that stands ready to take on every burden from our guests shoulders. Our Villa comes with complementary maid service as well as high-speed Wi-Fi on site, allowing guests to stay connected back home. When booking with us, our full-service concierge team will be available to you at no extra cost. We are well established in La Riviera Maya, with years of experience in hospitality and tourism, so we are no strangers to the ins and outs of everything this magical town has to offer. We have strong relationships with various service providers as well as the top venues along the infamous beach road, allowing us to secure premium seating/table reservations for our guests with ease. Visiting for a special occasion? We love to celebrate! Allow us to make your trip extra special by incorporating any of our fun services such as decorations, customs cakes, a mariachi band or saxophonist. Let us know the details of your occasion so we can suggest options best tailored to your needs. Looking for a relaxing retreat? We offer many services within the comfort of your own home. We can arrange a private chef, bartender, massages and even private yoga and fitness classes for those looking to unwind without any additional travelling. From transportation, restaurant reservations, tours, bike rentals, scooter and ATV rental, excursions to massages, private yoga, private chef, private bartender, chartered yacht, professional photography—you name it. Whatever you may desire to compliment your stay, we can take care of it. We hold our guests’ experience to the highest standard, making it our pleasure to curate a custom trip for you, so we are delighted to further discuss the abundance of options available to you. – – – – – – – – –
ADDITIONAL INFO
Travelling outside of your home might come with unexpected situations; we strongly recommend our guests to purchase travel insurance, with a plan including cancellation flexibility. Given the Caribbean climate, there can be many changing factors to consider, such as extreme weather, that we have no control over. Seek coverage that includes transportation interruptions, lost and stolen items, injuries, and other common inconveniences. We only work with one chef, external vendors are not allowed in the property for security reasons. Please note that you may not bring outside staff into the property under any circumstances unless pre authorized by our concierge team. Pool maintenance will be between 8am – 12pm Towels are changed for free every 3 days. If you would like them to be changed more frequently, we can arrange that for an additional fee. We are happy to host children of all ages. That being said, it is the responsibility of the guardian or parent to monitor their children AT ALL TIMES to avoid accidents. The house may contain areas where the children may require special surveillance, such as swimming pools, stairs and balconies. In the Mayan jungle the presence of mosquitos is usually common, so we recommend bringing mosquito repellent. We also fumigate regularly to help keep the mosquitos at bay.
DISCLAIMERS **
Development: La Riviera Maya is an ever-expanding area with recent development, and our area is no exception. ** Internet: Our Internet is 100 mpbs fiber. We have the best internet provider/service, however in general the internet is still not as strong as it would be in larger cities. We are always available and ready to contact the internet provider if it’s not working correctly although we can’t be held responsible for it. ** Host bears no responsibility for any accident, injuries, or illness that you may sustain during your stay.
Check in and out
Check in:16:00
Check out:11:00
