Payments are refundable only if we can re-rent the property. If you must cancel, your payments will be forfeited unless the property is re-rented at the same rate, for the exact dates. If we are able to re-rent the property you will receive a full refund, less $150 cancellation fee. If an emergency occurs and you must cancel, please call us and every effort will be made to re-rent the property so we can offer you a full refund. When possible if the cancelation is at least 30 days prior to arrival, we will hold the deposit as down payment for another stay should we are not able to re-rent, or should you decide to use the portion of your deposit as a credit.